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User Friendly Interface
Advance Dashboard for quick access
Custom Push / Email notifications for different level of users.
Cross-Platform viability
Different level of user accessibility according to their permission level
Mobile Apps features
Integration with Third Party Software
Data analysis – various chart in the form of Bar, Pie, Pareto for the following reports
Status of interaction.
Category, Brand, Zone wise analysis of complaints
Discussion forum amongst cross functional teams
Central repository for standard documents such as Form, Templates etc.
Capturing Call Information sheet through Excel upload
Central repository of audio files against individual interactions
Secure user login (For Administrator, Brand, Branch, Factory, R&D, Packaging, HO, Quality, Legal, Divisional Managers etc.)
Configurable workflow
User Role Management
Advance Dashboard for quick access
Common Log Sheet & Query Management
Different Type of Complaint Management
Feedback Management
Provision to download all call details are to be made available along with voice calls.
Provision to include new stake holders into the system at any stage.
Forms to be used by Branch, Factory and R&D for will be stored and can be generated as template.
Duplicate consumers to be tracked and warned.
Consultation amongst team will be available in the form of chat sessions.
Option to upload pictures /documents.
Auto - mail to trigger if any complaint recurs.
Mail intimation to be made while any user is given Administrator privilege.
Store Brand information on products.
Badging of Branch team based on closure timelines.
Only view access to be provided to selected users.
The system will have the feature to identify consumers who have logged complaints historically.
Recurring complaints for a certain Brand and Variant will be notified by email to all the concerned stakeholders if occurring within 3 months timeline.
Reminder mails for closing unattended complaints will be triggered to all concerned stake holders on weekly basis in addition to escalation mails.